Q: Do you offer a la carte options for brand and website design?
Q: When you build sites, do you work with a Content Management System or do you hand-code?
Q: What kind of time frames can I expect for your different services?
It will vary based on how responsive you are during the processed, but if everything goes smoothly, the average time frames for the average project (so yes this is roughly ;)) is:
Logo & Brand: approx. 2-3 weeks.
Logo & Brand Plus : approx. 3 weeks.
Site Set-up w/ Your Branding when I have received all the information: approx. 3-5 weeks
Brand & Website Design when I have received all the information: approx. 5-7 weeks. Not including the 3 Business Development appointments that will be scheduled separately.
If you merge the separate projects it will typically shorten each estimated time frame a little, as we can work on some of the stuff simultaneously.
Q: Do you offer any extra services?
A: As far as design, I offer brochures, promotional pieces, and more! Just let me know what extras you’re interested in and we’ll take it from there. Or if you need to bounce ideas, I offer design and business consultations.
Q: How soon can we get started?
Q: How do I pay you?
A: When you decide to book your project you’ll pay a non-refundable 10% deposit to book your spot in my queue. The remaining balance is split into 50% down that is due when your project begins and the last 40% is due when your project ends, but before your final files/or full access are handed over.
I accept credit card, cash or check… yup, still taking checks, I can barely believe it myself but the no-fee thing has a good ring to it.
Q: Will you give me feedback on my website and business strategies?
Q: Who took the photos for your website?
Q: I saw that I get assigned homework. If I do any branding work with you, what does that involve?
Q: What does the Kick-Off session involve?
Q: What is a brand style guide?
Q: What is a sub mark?
Q: What if I don't like the design you create for me?
A: My designs come with sets of revisions so you can review the design and request changes to be made. If you use up all your revisions and need more, that’s no problem! I can give you a quote for extra revisions.
Q: Are refunds available on your services?
A: Because this is a time-for-money type of business, refunds are not available. I encourage straightforward communication so we don’t even have to end up there. Let me know if I haven’t been able to visually tell your story correctly and we’ll regroup. If it’s beyond the scope we originally agreed upon, I will give you a separate quote for that.
Q: What if I book you but need to cancel. Do I get my deposit back?
A: Deposits are non-refundable and will act as a cancellation fee.
Q: I think I read that you do walking meetings. What is that all about?
A: I believe in a healthy and balanced life. We all need to get up and away from our computers or just away from our normal work environment. Having a walking meeting is my way of getting my clients away from all the have-tos for a moment. Plus, moving in nature is a great way to get the creative juices flowing. (It also means that you get a light workout in during a busy day: win-win.)